Refund policy

At Monarcalashop.com, we strive to ensure your satisfaction with our products. This Refund Policy outlines the guidelines for refunds and exchanges of false eyelashes and related products. Please review the following terms before making a purchase:

**Refund and Exchange Eligibility for Accessories and Tools:**
- We offer refunds or exchanges for accessories and tools within 30 days of purchase.
- The item must be in its original condition, unused, and in its original packaging.
- To initiate a refund or exchange, please contact our customer support team with your order details.

**False Eyelash Refund and Exchange Limitations:**
- Due to the nature of the materials used and potential hygiene concerns, we do not offer refunds or exchanges for false eyelashes themselves.
- We ensure that our products are of the highest quality, but individual sensitivities or preferences might vary.
- We recommend thoroughly reviewing product details and styles before making a purchase.

**Damaged or Defective Products:**
- If you receive a damaged or defective product, please contact us within 7 days of receiving your order.
- Provide clear photos of the damaged or defective item along with your order details.
- We will assess the issue and provide a suitable resolution, which may include a replacement or refund.

**Process for Refunds and Exchanges:**
1. Contact our customer support team at [customer support email/phone number] within the specified timeframes.
2. Provide your order number, a description of the issue, and relevant photos if applicable.
3. Our team will guide you through the process of returning the item or resolving the issue.
4. Refunds will be processed using the original payment method within [processing time] once the returned item is received and inspected.

**Exceptions:**
- Items purchased during promotional events or sales are subject to their respective terms and conditions.
- We do not cover return shipping costs unless the return is due to a damaged or defective product.

Please note that this Refund Policy is subject to change without prior notice. It's your responsibility to review and understand these terms before making a purchase. If you have any questions or concerns, feel free to contact our customer support team.

By making a purchase on MONARCALASHOP LLC, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy.